Service Delivery Manager QLD

The Opportunity

• Lead therapeutic residential care services across Queensland
• Drive quality outcomes for children and young people in care
• Join a purpose-driven organisation committed to making a lasting impact

At HenderCare, we are committed to delivering high-quality support to children and young people, people living with disability, individuals in acute healthcare, and older Australians. We are seeking an experienced Service Delivery Manager to provide operational leadership and support the growth and success of our Children's Services division in Queensland.

Take your next step with HenderCare.

About the Role

Reporting to the Executive Director – Children's Services, you will oversee the delivery of therapeutic residential care services across Queensland, ensuring safe, high-quality, and person-centred supports for children and young people.

Key Responsibilities

• Lead the delivery and growth of residential care services across Queensland
• Provide leadership, support, and development to Youth Workers
• Build strong relationships with young people, Child Safety Services, and key stakeholders
• Oversee recruitment, onboarding, and workforce capability across residential services
• Manage incidents, risks, and care concerns in line with legislative and organisational requirements
• Ensure compliance with contractual obligations, reporting requirements, and quality standards
• Drive continuous improvement and service excellence across operations
• Support placement matching, transition planning, and complex care coordination

Our Ideal Candidate

To succeed in this role, you will bring:

• A Bachelor of Social Work or equivalent qualification
• Experience managing residential care or child protection services
• Sound knowledge of the Queensland child protection system
• Experience supporting children and young people impacted by trauma
• Strong leadership and stakeholder engagement skills
• The ability to build positive relationships across the sector
• A commitment to quality, continuous improvement, and positive outcomes for children and young people
• Strong organisational and computer skills, including proficiency in Microsoft Office

Only applicants with the right to work in Australia will be considered. Successful candidates will be required to undergo pre-employment checks.

Welcome to HenderCare

At HenderCare, we pride ourselves on the high-quality care and support we offer to people living with a disability, people in the acute healthcare sector, children and young people, and our older Australians. Our mission is to give our all for health and community care, with our clients at the forefront of all that we do – enhancing their lives and assisting them to achieve their goals and improve their well-being.

We recognise that our greatest contribution to enhancing the lives of our clients is the investment in talented, caring, and passionate people.

So why choose HenderCare?

• Make a Real Impact: Every role at HenderCare contributes to delivering meaningful, client centred care. Whether you’re working directly with clients or supporting behind the scenes, your work helps improve the lives of those we support

• Grow your career: We invest in our people with structured mentoring, leadership coaching, and tailored professional development opportunities to support your career journey.

• Connected, Supportive Team Culture: Join a team that values collaboration, open communication, and mutual respect. With a strong focus on wellbeing and a culture of inclusion, you’ll feel supported, heard and empowered.

• Flexible Working Arrangements: We understand the importance of balance. With a variety of flexible working options and access to our office, we offer the flexibility you need to thrive professionally while maintaining personal wellbeing.

• Benefits: Enjoy a competitive salary, access to our employee benefits and perks scheme (including health, fitness, and retail offers) and a work laptop.

At HenderCare, we don’t just fill roles—we empower people to build meaningful careers. If you’re ready to make a real impact in a dynamic, purpose-driven environment, we’d love to hear from you.

Diversity, Safety and Inclusion

HenderCare is an inclusive and equal-opportunity employer and is committed to maintaining a professional and safe working environment with a zero-tolerance approach to sexual abuse, bullying, discrimination, and harassment. We value Australia's diversity and seek to improve equal and equitable opportunities for all employees and prospective candidates, regardless of race, age, gender, sex, abilities, culture, language, and socio-economic background. 

We are committed to fostering a work environment that respects and pays tribute to the rich history and culture of our First Nations People. Through our combined efforts in Closing the Gap, we aim to provide valuable employment for our First Nations peoples and encourage their contribution to our workforce.

Apply Today!

Are you ready to take the next step in your career and would like to apply for this exciting opportunity? You will need to:
 

• Update your profile and apply through SEEK or via our career's website.

• Attach a current Resume/CV.

• Include a Cover Letter (2 pages max) about you and why you'd be the ideal candidate for us.

We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open; therefore, we encourage you to submit your application as soon as possible.

If you have any questions please email careers@hendercare.com.au

Please do not email applications